Orders and payment
Do I need an account to order?
No, you can order as a guest with just your email. If you later create an account with the same email, all your orders appear in your profile.
Which payment methods do you accept?
Credit and debit cards, Apple Pay and Google Pay, PayPal, Klarna and, in Italy, Satispay. You pay on Stripe’s secure page: your card details never pass through our site.
Can I pay in instalments?
Yes, with Klarna in 3 instalments, for orders from €1.00 to €3,000.00. You choose it when you pay.
I have a discount code: where do I enter it?
At checkout, in the “Discount code” field, before you pay: the total updates straight away.
Do prices include VAT?
Yes, all prices include VAT. For the United States and the United Kingdom any duties or local taxes are charged by the destination customs and paid by the recipient.
Shipping and collection
How much is shipping?
Italy €7.00, France, Germany and Spain €15.00, United States and United Kingdom €25.00. From €100.00 shipping is free everywhere: the threshold is on the goods, after any discount. Shipping & returns
How long does delivery take?
Italy 2–5 working days, France, Germany and Spain 3–6, United States and United Kingdom 5–10, counted from dispatch. When the parcel leaves we email you a link to track it.
Can I collect in the boutique?
Yes, and it is free. At checkout choose “Collect from the boutique”, pay online and come by in Cerreto Sannita (BN) whenever suits you: we email you as soon as your piece is ready. Find us
Can I have it delivered to a locker or pick-up point?
Yes, in Italy: an InPost locker or a Poste Italiane point near you, for €4.90 (free from €100.00). Choose the point by postcode or town and leave a mobile number: when it arrives you get the collection code by text.
I entered the wrong address: can I fix it?
Write to us straight away at info@silkissboutique.com: until the parcel has left we can correct the address on the order.
Returns
Can I return a piece?
Yes, you have 14 days from delivery to withdraw, with no need to give a reason. We refund you on the payment method you used: the steps are explained on the Shipping & returns page. Shipping & returns
Sizes and fitting
How do I choose my size?
Every product page has a “Size guide”: numbers are Italian sizes, letters run from XXS to XXL. If you are unsure, write to us: we are happy to advise.
Can I try a piece in the boutique before buying?
Yes. On the product page press “Reserve it and try it on in the boutique” and choose a day and time slot: we keep it aside for you until the end of the slot.
My size is sold out: can I know when it is back?
Yes. On the product page press “Notify me when it is back” and leave your email: we write to you once, as soon as the size is back in stock.
Help
How can I contact you?
Write to info@silkissboutique.com or use the Contact page: we reply as soon as we can. Contact us