1. Scope
These terms apply to all users and customers using the SILKISS website and purchasing products through checkout.
Company details
- Company name: Michelina Giordano
- VAT number: 01305030627
- Registered office: Corso Marzio Carafa, 38, 82032 Cerreto Sannita (BN), Italia
- Contact email: info@silkissboutique.com
- Tax ID: GRDMHL65R51Z114R
- Certified email (PEC): michelinagiordano@pec.it
- REA: BN-109733
2. Product information and prices
Product availability, descriptions and prices may change. Obvious technical errors may be corrected prior to shipment.
3. Orders and payment
An order is confirmed only after successful payment authorisation and technical validation of stock availability. Displayed prices are in euro and include VAT. Available payment methods are shown at checkout and are processed by Stripe.
4. Shipping and delivery
We ship to Italy, France, Germany, Spain, the United States and the United Kingdom. Shipping costs depend on the destination and are shown in the order summary before payment; shipping is free on goods worth 100 EUR or more, after discounts. Full rates are on the Shipping & returns page.
Delivery times are indicative and may vary due to logistics providers, holidays or force majeure events. For destinations outside the European Union, import duties and local taxes are payable by the recipient.
5. Right of withdrawal and returns
If you buy as a consumer you may withdraw from the contract, without giving any reason, within 14 days from the day on which you, or a third party you designate other than the carrier, take physical possession of the goods (art. 52 of the Italian Consumer Code). If an order is delivered in several parcels, the period runs from the last one. It also applies to orders collected in the boutique, since the contract is concluded online.
How to withdraw
Send an unequivocal statement of your decision to withdraw, before the period expires, to info@silkissboutique.com, quoting the order number and the items. You may use the model form below, but you do not have to. We confirm receipt by email.
Model withdrawal form (Annex I, part B, Consumer Code)
To: Michelina Giordano, Michelina Giordano, Corso Marzio Carafa, 38, 82032 Cerreto Sannita (BN), Italia, info@silkissboutique.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Ordered on ______ / received on ______
Name of consumer: ______
Address of consumer: ______
Date: ______ (signature only if this form is sent on paper)
Sending the goods back
Send the goods back without undue delay and in any case within 14 days from the day you told us you were withdrawing, to: Michelina Giordano, Corso Marzio Carafa, 38, 82032 Cerreto Sannita (BN), Italia. The direct cost of returning the goods is yours, unless the item is faulty or not the one you ordered, in which case the return carriage is on us.
You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning (art. 57): try the garment on as you would in a shop, and send it back with its labels and tags attached and in its original packaging. The right of withdrawal does not apply to made-to-measure or personalised items, nor to sealed items that cannot be returned for hygiene reasons once unsealed (art. 59).
Refund
We refund every payment received from you, including the standard delivery cost when the whole order is returned (any extra cost of a delivery method other than the least expensive one we offer is excluded), without undue delay and in any case within 14 days from the day we are informed of your withdrawal. We may withhold the refund until we have received the goods or you have supplied proof of having sent them, whichever comes first (art. 56). The refund goes back to the payment method used for the purchase, at no cost to you; how long it then takes to appear depends on that method, as explained on the Payment methods page.
Practical return instructions and the current delivery rates are on the Shipping & returns page.
6. Legal guarantee of conformity
Every item sold to a consumer is covered by the legal guarantee of conformity under arts. 128-135-septies of the Italian Consumer Code: we are liable for any lack of conformity existing at the time of delivery which becomes apparent within 2 years from that date. A defect that appears within 12 months from delivery is presumed to have existed at delivery, unless proven otherwise.
What it covers: an item that does not match the description, composition or size stated on the site, or that has a defect in material or workmanship (fabric, seams, fastenings). It does not cover normal wear, damage from misuse or from care that does not follow the label instructions, or alterations made by third parties.
How to claim it: write to info@silkissboutique.com with the order number, a description of the defect and a few photos. You are entitled, at your choice, to repair or replacement free of charge, unless the remedy you ask for is impossible or disproportionately costly compared with the other; if neither is possible or carried out within a reasonable time, to a price reduction or to termination of the contract, with a refund. The return carriage of a defective item is on us. A claim must be brought within 26 months from delivery. The legal guarantee is separate from any commercial warranty offered by the manufacturer and is not limited by it.
7. Liability
We are not liable for indirect damages, temporary service interruption or events beyond reasonable control, except where mandatory law states otherwise. Nothing in these terms limits the rights granted to consumers by mandatory law, including the legal guarantee of conformity.
8. Governing law, jurisdiction and ADR
These terms and every contract of sale concluded on the site are governed by Italian law, in particular the Consumer Code (Legislative Decree 206/2005) and the Civil Code, without prejudice to any more favourable mandatory provision of the law of the country where an EU consumer habitually resides.
Court: for any dispute with a consumer, the court of the place where the consumer resides or is domiciled has exclusive and mandatory jurisdiction (art. 66-bis of the Consumer Code). For purchases made in the course of a trade or profession, the court of the place where the company has its registered office has jurisdiction.
Out-of-court dispute resolution (ADR): before going to court, a consumer may seek an out-of-court settlement under arts. 141 et seq. of the Consumer Code. We undertake to take part in a conciliation attempt before the conciliation service of the Camera di Commercio Irpinia Sannio, or before any other ADR body listed by the Italian Ministry of Enterprises and Made in Italy (MIMIT). Using an ADR body is voluntary and does not affect your right to go to court.
9. Contact
For legal matters: info@silkissboutique.com.